4. Who is Anne going to write to?
7. What is the purpose of the meeting?
Questions 9 – 15
Look at the notes below. Some information is missing. You will hear a man leaving a message for a colleague about a hotel’s conference facilities.
For each question 9 – 15, fill in the missing information in the numbered space using a word, numbers or letters. You will hear the recording twice.
Customer Services Vacancies
Number of vacancies: | (9) | telephone operators |
Salary: | (10) | Max. £ |
Total holiday (per annum): | (11) | days |
Job reference: | (12) | . |
Job start date: | (13) | 2002 |
Line Manager: | (14) | Ms Sue |
Tel number (for enquiries): | (15) | |
PART 3.
Questions 1 – 5
Look at questions 1 – 5. In each question, which sentence is correct? For each question, mark one letter (A, B or C) on your answer sheet.
Example: Telephone message Claudia Lang caught 9.30 flight – due here 11.30 now, not 12.30. When does Claudia Lang expect to arrive? A 9.30 B 11.30 C 12.30 The correct answer is B. |
1. Applicants must have
2. Sportmaster wants to
3.
4.
5. Customers should normally pay for goods
PART 4:
Questions 6 − 10
Look at the advertisement below. It shows services offered by a business consultancy.For questions 6 − 10, decide which service (A − H) would be suitable for each person. For each question, mark one letter (A − H) on your Answer Sheet.
Do not use any letter more than once.
THINKING OF STARTING A BUSINESS? Need expert advice and/or assistance in one or more of the following areas? Call us now on 331297 to make an appointment: A | Market Research | B | Constructing a schedule | C | Calculating costs | D | Meeting legal requirements | E | Obtaining finance | F | Renting or purchasing premises | G | Recruiting and training staff | H | Promoting products and services | |
6. Margaret Williams needs help in choosing the business loan with the most competitive terms.
7. Ibrahim Shah wants to be sure that there will be enough demand for his product.
8. Maria Fernandez would like some advice about where to advertise a new line of goods.
9. Kim Seng wants to research new laws on constructing buildings.
10. Peder Andersen needs to know whether his existing funds are enough to set up his business.
PART 5:
Question 11-15
Read the memo and note below. Complete the claim form on the opposite page. Write a word or phrase (in CAPITAL LETTERS) or a number on lines 11-15 on your Answer Sheet.
INSURANCE CLAIM
Name of policy holder: | 11 | |
Policy Number: | LD4756030C | |
Item(s) to be replaced: | 12 | |
Location of item(s) | 13 | |
Value when purchased | 14 | |
Cause of damage | 15 | |
Date of damage | Sunday 15 September | |
Read this part of a letter from Mary Bennett applying for a job.
Write a letter to Mrs Bennett:
∙ acknowledging her letter
∙ offering her a date and time for an interview
∙ requesting the names and addresses of two referees
∙ telling her the best way to reach you by public transport.
Write between 60 and 80 words.