Part 6: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D)
Questions 1-4
From: Kristine Osbourne
To: Raymond Jensen
Subject: Container issue
Date: October 3
Attachment: Packaging
Dear Mr. Jensen,
As you asked, I've looked into the low ratings for our large plastic containers online. Customer comments _____ (1). that the main issue is that the containers frequently arrive with cracked or broken corners. Our quality control team is _______ (2), so this damage must be occurring during shipping.
We could address this problem by pressuring our shipping contractor to handle our packages more carefully or by changing contractors, but I think these tactics are unlikely to work due to the nature of the shipping business_______ (3), I recommend adding protective packaging to the corners of our containers. _________ (4). Please take a look and let me know what you think.
Sincerely,
Kristine