• Look at the notes below.


    • Some information is missing.


    • You will hear a manager telephoning Human Resources about vacancies in his department.


    • Fill in the missing information in the numbered space using a word, numbers or letters


    • You will hear the conversation twice.


Customer Services Vacancies



  • Look at the notes about a publisher’s plans for promotion this autumn.

  • Some information is missing.

  • You will hear part of a talk by the company’s Marketing Director.

  • For each question 08-13, fill in the missing information in the numbered space using one or two words

  • You will hear the talk twice.


Autumn promotion plans



  • You will hear a conversation between a senior manager, called Sue and her assistant, called David. 

  • Mark one letter (A, B or C) for the correct answer. 

  • You will hear the conversation twice.



14. Sue is particularly pleased about the company


15. What is the main cause of the company’s rising costs?


16. Which expenses do they want to reduce?

17. More training is required because the company has

18. How will the company organize the training?

19. When the next brochure is printed, it will

20. What problem are they experiencing with Johnson’s?

21. What will they do about the problem with Johnson’s?



Part 1

Read the advertisement below for a hot drinks machine.

Are sentences 22-28 on the opposite page ‘Right’ or ‘Wrong’? If there is not enough information to answer ‘Right’ or ‘Wrong’, choose ‘Doesn’t say’.

For each sentence 22-28, mark one letter (A, B or C)


Save money and keep your staff happy


It can be expensive to keep the canteen open to serve drinks to your staff through the day. Our QVM hot drinks machine replaces this service, so that you can close the canteen between mealtimes.


You can install the QVM hot drinks machine anywhere in the building. One machine is suitable for a staff of ten to fifteen people. It costs £1300 to buy, or £11.00 per week to rent over 60 months. It is not expensive to operate: for example, the cost of power for one day is 30p, nearly as cheap as the price of one hot drink from the machine.


Our company will carry out a weekly service, at a charge of £10.00. We can also refill the machine with drinks ingredients for an extra charge of £8.00. Some customers prefer to do this themselves, however.


There are eight choices of hot drink available from the QVM machine, and our company offers one month’s trial free of charge, so that you can estimate how popular the machine will be and see what the actual savings are.

22. With a QVM machine, companies can avoid having a canteen altogether.

23. The QVM machine provides enough hot drinks for up to fifteen people.

24. Most customers prefer to rent the QVM machine over sixty months.

25. The electricity used daily by the machine costs less than the price of a hot drink.

26. The machine company empties the money from the machine as part of its service agreement.

27. Customers can refill their machines with drinks ingredients, if they want to.

28. During the trial period, the customer pays a reduced amount to rent the machine.


Part 2

Read the article below about team-building.


Choose the correct word from A, B or C on the opposite page to fill each gap.


For each question, mark one letter (A, B or C)




Nowadays, company bosses are increasingly trying to find unusual team- building events as part of their training programme.   An activity park 29............... Fast-track has just opened to offer 30 ............... events.   It specialises

31 ............... events to attract the corporate entertainment market, 32 ............... is growing all the time. The park is situated just a few kilometers outside the city centre 33 ............... it provides events that 34............... entertain as well as train. Clients can try outdoor attractions such as sailing or climbing, 35............... availability clearly depends entirely 36............... the weather. Activities of 37 ............... kind are perfect team-building exercises. ‘I’d

38 ............... been to an activity park before,’ explained James Black, a company manager.  ‘Before we came, I didn’t think we 39............... enjoy ourselves so much and I didn’t expect the huge difference that Fastrack’s programme has

40............... to my team.  Now we work better together than we did before.’













Họ và Tên :
Khu vực
Số điện thoại :
Email :